Shipping policy

Amoura Charm Shipping Policy

Processing Time

At Amoura Charm, we work hard to prepare your order with care. Most orders are processed and shipped within 1–3 business days. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Methods

We ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx, depending on the destination and shipping option selected at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. Any available free shipping promotions will be clearly displayed before purchase.

Incorrect Addresses

Please verify that your shipping address is correct before placing your order. Amoura Charm is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's control. If your package is delayed or appears lost, please contact us and we will gladly assist you in working with the carrier to locate your shipment.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

International Shipping

International shipping may be available for select destinations. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Questions

If you have any questions about your shipment or need assistance with your order, please don't hesitate to contact Amoura Charm. We're committed to providing excellent customer service and ensuring you have a wonderful shopping experience.